{
  "id": "uc_394219527da4",
  "slug": "plumbing-work-order-intake",
  "asset_type": "use_case",
  "name": "Automated Plumbing Dispatch, Capacity Booking & Work-Order Intake",
  "tagline": "Reads inbound property-management work orders from Gmail, checks live technician capacity in ServiceTitan, books the job, and logs the dispatch in Slack.",
  "description_md": "### 1. The Workflow Bottleneck & Problem Statement\nHome-service and plumbing operators lose hours every morning manually copying property-manager work-order PDFs from email into ServiceTitan, checking technician drive-time windows, and confirming dispatch windows.\n\n### 2. Synthesized Agent Architecture & Connected Stack\n**Automated Plumbing Dispatch, Capacity Booking & Work-Order Intake** (`plumbing-work-order-intake`) is a verified production blueprint curated from **@househackerjon**'s real-world implementation.\n\n- **Primary Capability:** Reads inbound property-management work orders from Gmail, checks live technician capacity in ServiceTitan, books the job, and logs the dispatch in Slack.\n- **Connected Tool Stack:** Gmail, ServiceTitan / Field Service, Google Calendar, Slack\n- **Execution Governance:** `Read-Only Discovery` → `Deterministic Policy Check` → `Ask-First Human Approval`\n- **Certified Builder Source:** [@househackerjon](https://x.com/HouseHackerJon/status/2043866702849691852)\n\n### 3. Step-by-Step Implementation Blueprint\n1. **Trigger & Data Ingestion:** Configure your agent routine to watch **Gmail** on a scheduled cadence or event webhook. Treat all external text as untrusted data inside XML fences.\n2. **Cross-System Enrichment & Verification:** Query **ServiceTitan / Field Service** to validate live capacity, account status, or code state before generating recommendations.\n3. **Human-in-the-Loop Action Staging:** Post a structured summary card to **Slack** with 1-click approve/edit controls so your team retains full oversight.\n\n### 4. Copy-Paste System Prompt & Routine Configuration\n```text\nImplement the 'Automated Plumbing Dispatch, Capacity Booking & Work-Order Intake' workflow curated with @househackerjon.\n\n1. OBJECTIVE:\nReads inbound property-management work orders from Gmail, checks live technician capacity in ServiceTitan, books the job, and logs the dispatch in Slack.\n\n2. CONNECTED TOOL STACK:\nGmail, ServiceTitan / Field Service, Google Calendar, Slack\n\n3. STEP-BY-STEP EXECUTION LOOP:\n- Step A (Ingest & Ground): Query live inputs from Gmail and cross-reference state in ServiceTitan / Field Service.\n- Step B (Analyze & Validate): Apply strict filtering rules, verify schema/policy constraints, and flag any anomalies or missing fields.\n- Step C (Stage & Report): Prepare the structured output, draft replies/tickets in Slack, and request human confirmation before executing any external send or production write.\n```\n\n### 5. Measured ROI & Production Impact\n- **Verified Outcome:** Saves 12+ hours/week of manual office-manager dispatch triage and cuts customer booking response time under 3 minutes.\n- **Builder Portfolio:** [Explore all capabilities by @househackerjon →](/u/househackerjon)\n",
  "primary_category": "operations",
  "categories_json": "[\"operations\", \"use-cases\"]",
  "tags_json": "[\"plumbing-work-order-intake\", \"use-case\", \"operations\", \"househackerjon\", \"gmail\", \"servicetitan-/-field-service\"]",
  "compatible_agents_json": "[\"grok-bot\", \"claude-code\", \"cursor\"]",
  "integrations_json": "[\"Gmail\", \"ServiceTitan / Field Service\", \"Google Calendar\", \"Slack\"]",
  "includes_json": "[]",
  "safety_level": "Read-Only / Ask-First",
  "safety_summary": "Verified capability blueprint by @househackerjon.",
  "share_url": "",
  "deep_link_uri": "",
  "mcp_endpoint": "",
  "mcp_transport": "http",
  "install_command": "npx lightstate inspect plumbing-work-order-intake",
  "skill_markdown": "",
  "starter_prompt": "Implement the 'Automated Plumbing Dispatch, Capacity Booking & Work-Order Intake' workflow curated with @househackerjon.\n\n1. OBJECTIVE:\nReads inbound property-management work orders from Gmail, checks live technician capacity in ServiceTitan, books the job, and logs the dispatch in Slack.\n\n2. CONNECTED TOOL STACK:\nGmail, ServiceTitan / Field Service, Google Calendar, Slack\n\n3. STEP-BY-STEP EXECUTION LOOP:\n- Step A (Ingest & Ground): Query live inputs from Gmail and cross-reference state in ServiceTitan / Field Service.\n- Step B (Analyze & Validate): Apply strict filtering rules, verify schema/policy constraints, and flag any anomalies or missing fields.\n- Step C (Stage & Report): Prepare the structured output, draft replies/tickets in Slack, and request human confirmation before executing any external send or production write.",
  "project_url": "https://x.com/HouseHackerJon/status/2043866702849691852",
  "repo_url": "",
  "creator_handle": "househackerjon",
  "creator_name": "Jon O'Neill (@HouseHackerJon)",
  "creator_avatar_url": null,
  "creator_url": "https://x.com/househackerjon",
  "creator_platform": "x",
  "creator_cal_url": null,
  "claimed_by_user_id": null,
  "scouted_by_handle": null,
  "source_url": "https://x.com/HouseHackerJon/status/2043866702849691852",
  "source_tweet_id": null,
  "source_origin": "certified_builder",
  "source_posted_at": null,
  "x_likes": 510,
  "x_bookmarks": 1080,
  "x_retweets": 270,
  "x_views": 7140,
  "human_upvotes": 510,
  "human_installs": 510,
  "bot_pulls": 1080,
  "pulse_score": 96,
  "gravity_rank_score": 3945,
  "is_featured": 1,
  "is_verified": 1,
  "is_sponsored": 0,
  "sponsor_tier": "free",
  "sponsor_label": "",
  "sponsor_cta_url": "",
  "sponsor_expires_at": null,
  "commercial_intent_score": 0,
  "status": "active",
  "created_at": "2026-10-24T20:00:00Z",
  "updated_at": "2026-10-24T20:00:00Z",
  "verified_at": null,
  "primitive": "use_case",
  "title": "Automated Plumbing Dispatch, Capacity Booking & Work-Order Intake",
  "description": "Reads inbound property-management work orders from Gmail, checks live technician capacity in ServiceTitan, books the job, and logs the dispatch in Slack.",
  "category": "operations",
  "tags": "[\"plumbing-work-order-intake\", \"use-case\", \"operations\", \"househackerjon\", \"gmail\", \"servicetitan-/-field-service\"]",
  "agent_compatibility": "[\"grok-bot\", \"claude-code\", \"cursor\"]",
  "author_handle": "househackerjon",
  "author_name": "Jon O'Neill (@HouseHackerJon)",
  "author_avatar": null,
  "source_tweet_url": "https://x.com/HouseHackerJon/status/2043866702849691852",
  "github_url": "",
  "external_url": "https://x.com/HouseHackerJon/status/2043866702849691852",
  "upvotes_count": 510,
  "installs_count": 510
}